Information Technology 2024 Budget
Mission Statement and Description
To work as a team to provide leadership, service, and support to County users in information technology systems to increase the efficiency and effectiveness of County services.
The Information Technology Department supports many of the hardware and software systems, networks, and telecommunication devices used by County departments, including:
- 2,000+ digital devices, including desktops, laptops, tablet computers, printers, and other network appliances and devices
- 900+ desktop phones and 500+ employee cell phones
- Local area network services in 25 office locations
- 3 data centers
- 24 file and data servers
- 200+ terabytes raw storage, including 5+ terabytes of digital aerial photographs and GIS data
The department’s primary responsibilities include:
- Providing support and maintenance for mission-critical applications
- Proposing new software and technology solutions
- Evaluating department requests for technical feasibility
- Developing more advanced methods of dispensing GIS data
- Ensuring the County’s telecommunications needs are effectively met
- Establishing security measures to maintain data integrity and protect data from loss, misuse, and unauthorized access
2024 Goals, Objectives, and Performance Indicators
- Meet the County's telecommunication needs while reducing service costs.
- Acquire and implement a new enterprise resource planning (ERP) system.
| Indicator | 2022 Actual | 2023 Projected | 2024 Target |
|---|---|---|---|
| Reduce the percentage of escalated Help Desk tickets | 9% | 7% | 5% |
| Achieve a website Voice of Citizen survey result of 80% satisfaction or higher | 78% | 0% | 80% |
| Provide Cybersecurity training employees to overall risk score to 35/100 (0 is no risk, 100 is max risk) | 41 | 38 | 35 |
| Maintain a below industry average phish-phone score | 11% | 14% | 15% |
Budget and Staffing
Total Budget
| Fiscal Year | Expenses | Revenues |
|---|---|---|
| 2018 Actual | $4,731,590 | $2,337,000 |
| 2019 Actual | $4,755,206 | $2,228,000 |
| 2020 Actual | $5,369,443 | $3,454,000 |
| 2021 Actual | $5,123,358 | $9,551 |
| 2022 Actual | $6,202,909 | $3,817,400 |
| 2023 Actual | $6,148,181 | $3,442,600 |
| 2024 Adjusted Budget | $10,842,339 | $280,000 |
| 2024 Adopted Budget | $10,827,814 | $280,000 |
| 2025 Proposed Budget | $9,334,555 | $280,000 |
Authorized Staffing Level
2022 Final - 2024 Adopted: 26